Terms of Service
Arch Network Services programme system
Effective 28 August 2026
Who this covers
These terms govern use of the programme system at support.archns.com, operated by Arch Network Services. They apply to staff, contractors, and partner-agency personnel given access to carry out programme work.
This is a staff system. Families and providers do not sign in to it. Where a public-facing form exists, its own notice applies at the point of submission.
The system is built and maintained for Arch Network Services by Arch Network Services, Inc. Arch Network Services acts on our instructions. The records belong to Arch Network Services.
Getting access
Access is granted by Arch Network Services and is tied to your job. It is individual: do not share credentials and do not sign in as somebody else. Tell us immediately if an account is compromised, or if a colleague leaves or changes role.
Where sign-in uses your Microsoft account, the roles assigned to you in our directory determine what you can see. Roles are re-read at every sign-in, so a change takes effect the next time you sign in.
What you must do
This system holds information about children, families, and early-childhood providers. That places obligations on you beyond ordinary system use.
- Look only at records you need for the work in front of you. Curiosity is not a reason to open a family's file.
- Do not disclose anything from the system outside Arch Network Services except as the programme requires and the law permits.
- Do not copy records to personal devices, personal email, or personal cloud storage.
- Do not photograph or screenshot records containing children's details.
- Report a suspected disclosure to support@archns.com the same day. Reporting quickly is always better than reporting neatly.
Access is monitored. Misuse may result in loss of access, disciplinary action, and where the law requires it, referral onward.
What you may not do
- Access records for a child, family, or provider outside your programme role
- Alter or delete records to conceal a mistake. Correct them, and say what happened
- Attempt to bypass access controls, or test the system's security without written permission
- Extract data in bulk without authorisation
- Upload malware, or content you have no right to upload
Accuracy
Programme decisions are made from these records. If you find something wrong, correct it or escalate it. Do not work around it.
Availability
We aim to keep the system available and backed up. Maintenance happens, sometimes at short notice when it is security-related. If the system is unavailable when you need it, follow the programme's paper fallback rather than delaying a family.
Ownership
Programme records belong to Arch Network Services. The software is licensed by Arch Network Services and remains theirs: do not copy, decompile, or redistribute it.
Ending access
Access ends when your role ends. Arch Network Services may withdraw it at any time, immediately where there is a safeguarding or security concern.
Changes
We may change these terms and will notify staff before material changes take effect.
Governing law
North Carolina law governs these terms.
Contact
Arch Network Services
support@archns.com
1865 Matthews Rd, Lillington NC 27546