Privacy Statement
Arch Network Services programme system
Effective 28 August 2026
Arch Network Services operates the programme system at support.archns.com. This explains what the system holds, why, and who can see it.
Arch Network Services controls this information. The system is built and maintained for us by Arch Network Services, Inc. They process data on our instructions and for no purpose of their own. Questions about your information come to us.
Who this is for
Two different groups appear here, and they are not treated the same.
- Staff who sign in. What we hold about you as a user of the system.
- Children, families, and providers. People the system holds records about, who do not sign in to it.
What signing in with Microsoft gives us
When a staff member signs in with their Microsoft account, the system asks Microsoft for openid, profile, email, and User.Read, and receives:
- their email address, which identifies the account
- their display name
- our organisation's Microsoft tenant identifier
- the application roles our administrator has assigned them
Passwords are never received. The system cannot read a mailbox, files, calendar, or anything else in a Microsoft account. User.Read returns basic profile information about the signed-in person and nothing further.
Roles are re-read at every sign-in, so removing a role in our directory removes the matching access at their next attempt.
What the system holds about children, families, and providers
This site does not currently hold programme records about children, families, or providers. If that changes, this statement will be updated before it does.
Who can see it
Access inside the system is restricted by role. Staff see the programmes their role covers.
Programme records are shared with the funders and state agencies the programmes require, and with partner agencies where the programme provides for it. We do not sell information, and it is never used for advertising.
Arch Network Services staff can reach the system to support it. Their lower support tiers see personal information redacted where it is decrypted, not merely hidden on screen. The highest tier requires written justification and is not standing access.
We disclose to law enforcement or child-protection authorities where the law requires or permits it.
Security
Records are encrypted at rest with a key belonging to this site. Sign-in is federated to our own Microsoft directory, so the system never holds a staff password. Administrative actions are logged.
If a breach affects programme records we will act on our obligations under the programme's rules and applicable law, and notify those affected as required.
How long we keep it
Programme records are kept for the period the funder and state programme rules require, which is generally longer than the family's participation. Staff account and audit records are kept for a shorter period. Backups age out on their own schedule, so deleted information can persist in backups for a time.
Contact us for the retention period applying to a specific programme.
Rights
You may ask what we hold about you or your child, ask us to correct it, and ask how it is used. Some information we are required to keep for a set period and cannot delete on request. Where that applies we will say so and explain why.
Write to support@archns.com or 1865 Matthews Rd, Lillington NC 27546. Ask for a paper form if that is easier and we will provide one.
Children
The system holds information about children by design, supplied by a parent or guardian as part of applying to a programme. Children do not sign in and the system is not directed at them.
Cookies
Cookies are set to keep a signed-in staff member signed in and to keep the session secure. There are no advertising or cross-site tracking cookies.
Changes
Changes are posted here with an updated date. Material changes affecting families will be communicated through the programme.
Contact
Arch Network Services
support@archns.com
1865 Matthews Rd, Lillington NC 27546